As an Onboarding and Support Consultant with Amplified IT, you’ll use your technical know-how, empathy, strong written and verbal communication skills, task management prowess, and strategic thinking chops to run a first-rate helpdesk and produce content that ensures our customers (typically school IT staff) get great value out of their Amplified Labs tools.
You’ll work from our main Norfolk, VA location, where you’ll collaborate closely with our Customer Success Manager, our Marketing lead, and our product development team to ensure that customer support issues and feature requests are advocated for, problems are escalated appropriately, and documentation and support content are on point. You’ll handle customer tickets with cheer and clarity in your written word, and you’ll have frequent video calls where you’ll use your charm and wits to assist customers in getting up and running, and your analytic mind to parse the technical details of troubleshooting tasks. When bugs arise and need escalation, you’ll aim to think two steps ahead and provide all relevant details to our engineers in a clear and reproducible manner. When new product releases are on deck, you’ll roll up your sleeves and help with QA and documentation tasks.
As a Google for Education Premier Partner and winner of the 2017 Google Cloud Global Partner Award for Customer Success in Google for Education, Amplified IT’s significant impact in education -- we currently work with over 4000 districts, including 9 of the 15 largest in North America -- can be attributed to our unique approach to educational technology consulting. We focus on empowering school IT staff through knowledge transfer, and on practicing deep empathy for the unique technical and human challenges faced by schools when we bring tools and services to market.